The surge of people crowding the gate. The tiny aisles filled with people banging your arms as they try and wrangle suitcases down to their rows. The nervous looks hoping for overhead space.
Boarding a plane is not for the timid. But it wasn't always like this. In fact, it is only this bad because airlines have prioritized revenue over the passenger experience. Why?
“Boarding a plane is the 21st century version of Lord of the Flies,” said Henry Harteveldt, who covers the travel industry for Atmosphere Research Group. “The airlines created this complexity and this insanity.”
https://www.cnn.com/2023/09/16/business/airline-boarding-process-explained/index.html
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