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Generative AI enabling "fewer returns, improved sustainability" at Amazon

Amazon's new system uses both AI and computer vision to scan shipments before they go out to ensure the customer is getting what he/she purchased and that it's in good order before delivery. It's a great enhancement to their Quality system that can help increase Amazon's brand reputation overall. 

“Project P.I." is able to find defective or damaged products, or flag items that may be the wrong size or color, while products are processed in the company’s imaging tunnels—where items are scanned and evaluated. Damaged items are reviewed by Amazon workers, who then determine if they can be sold for a discount on Amazon’s Second Chance platform.

Tags

quality, sustainability, generative ai, technology, amazon, english, highlight

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