The UK's largest rail operator (GTR) is offering passengers the ability to use a BSL (British Sign Language) interpreter via the SignLive app for free, helping Deaf travellers travel with confidence. This builds on the recent launch of Aira, a visual interpreter service implemented to support blind and low vision travellers.
The implementation of both services reduces barriers for disabled travellers but should not replace the in-person passenger assistance services which many find crucial. Providing more options and ways to travel ensures customers get the best service.
These services will be dependent on having a good internet connection, which isn't always possible, especially in the depths of a station. However, offering these services is a great step forward to more inclusive rail travel.
Vincent Duffy, GTR’s Accessibility Improvement Manager, said: “We are dedicated to encouraging as many people as possible to use our railway regardless of their access needs, by removing potential barriers. “SignLive will help our BSL-using customers who may otherwise be discouraged from using the railway, to travel on our trains with confidence.”
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