As winter progresses, an increasing number of people across the EU struggle to pay their energy bills. Further urgent action is needed to support them. With this in mind, and supported by the European Commission, key stakeholders representing consumers, regulators and energy suppliers and distributors – European Consumer Organisation, Council of European Energy Regulators, Eurelectric, Eurogas, European Energy Retailers, European Distribution System Operators associations, European Federation of Local and Regional Energy Companies and GEODE – committed today in a declaration to encourage the implementation by their members of common principles and immediately applicable measures to help consumers during this winter.
These are bill payment deferrals, protection from disconnection, discouraging unilateral contract switching over the winter and access to transparent, clear information as regards bill composition and advice on how to optimise energy use.
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