Leadership is not just about being in charge, but rather taking responsibility for the people under your guidance. A leader's role is to create the right environment for their team to thrive. When the environment is conducive, it helps in bringing out the best in people. On the other hand, if the environment is not supportive, it can negatively impact the team's performance.

Leadership is indeed about taking care of those in your charge and ensuring their well-being. It's not solely about focusing on the results but also about nurturing and developing the individuals responsible for achieving those results. When leaders prioritize their team's growth and support their needs, it often translates into better outcomes.

You are correct that when there are performance or customer service issues, it's often a reflection of leadership and the environment they have created. While there may be exceptions, in most cases, the root cause lies in the leadership approach and the lack of trust within teams. Trust is crucial for fostering collaboration and enabling teams to work towards common goals effectively.

Building trusting teams is not a one-time event, but rather an ongoing practice. It's similar to getting into shape or going to the gym. Consistency and commitment are key. By dedicating a small amount of time regularly to cultivate trust within your team, you can see significant improvements over time. Trust is built through open communication, transparency, mutual respect, and providing support to team members.

In an infinite game, where the focus is on continuous improvement and long-term success, having trusting teams becomes even more critical. They can adapt, collaborate, and innovate together, allowing the organization to thrive in an ever-changing environment.

As a leader, it's important to understand that investing in building trusting teams is not just a nice-to-have but a fundamental aspect of effective leadership. It not only benefits the individuals but also contributes to the overall success of the organization.