As the pandemic took hold in the UK, the RNIB (Royal National Institute for the Blind) found themselves struggling to operate the physical Braille book library. Electronic Braille displays helped reduce the number of physical books. But for many braille readers, there is nothing like a physical book.

Committed to providing the service, the RNIB have looked to build back the library better than before. The old method of storing and sharing Braille books is being replaced with Braille on demand. Books are embossed on demand and sent to readers. Initially this sounds wasteful, but the current method of sending and returning heavy books creates significant environmental impact through transportation. With Braille on demand, each book is only sent out therefore removing the need for a return journey.The RNIB encourages readers to share books with others after reading, but have also ensured books are fully recyclable for when the books life comes to an end.

Apart from the environmental and hygiene impacts, Braille on Demand improves the experience of using the library:

• Not limited by the book being physically available
• Book is in perfect condition every time - no unreadable compressed braille
• Smaller and more transportable format

The new service is a great example of how enforced change has enabled RNIB to build back ever better.